Privacy policy

Last updated: August 11, 2026

This Privacy Policy describes how Trovetti (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from trovetti.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and other information used for account security purposes.
  • Customer support information including anything you choose to include when you contact us.

Some features of the Services may require you to provide certain information. You may choose not to, but doing so may prevent you from using those features.

Abandoned Carts

Our website uses cookies to keep track of items you put into your shopping cart, including when a cart is left without checking out. We use this to send cart reminder emails where you have consented to hear from us.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels and similar technologies ("Cookies"). Usage Data may include device information, browser information, information about your network connection, your IP address, and other information about how you use the Site.

Information We Obtain from Third Parties

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information such as card or bank details and billing address in order to process your payment and fulfil your order.
  • Advertising and analytics partners, who may automatically collect information when you visit our Site, open or click our emails, or interact with our advertisements.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

Email and Text Marketing

If you opt in to hear from us, we store your contact details, your opt-in status, consent records and related messaging activity so that we can send you service, transactional or marketing messages where permitted.

Opt-in data and consent records are not sold, rented, or shared with third parties for purposes unrelated to providing the messaging service. We share this information only with service providers who help us deliver, manage or analyse our communications, and only where necessary for those services.

You can unsubscribe at any time using the link in any message we send you.

How We Use Your Personal Information

  • Providing products and services. To perform our contract with you — processing payments, fulfilling orders, sending notifications about your account, purchases, returns and exchanges, arranging shipping, and handling returns.
  • Marketing and advertising. To send marketing communications by email, text message or post, and to show you advertisements. If you are an EEA resident, the legal basis is our legitimate interest in selling our products, under Art. 6 (1) (f) GDPR.
  • Security and fraud prevention. To detect, investigate and act on possible fraudulent, illegal or malicious activity. If you register an account you are responsible for keeping your credentials safe. If you believe your account has been compromised, contact us immediately. For EEA residents, the legal basis is our legitimate interest in keeping the site secure, under Art. 6 (1) (f) GDPR.
  • Communicating with you and improving our service. To provide customer support and improve the Services, in our legitimate interests under Art. 6 (1) (f) GDPR.

Cookies

Like most websites, we use Cookies. For specific information about the Cookies used to power our store with Shopify, see shopify.com/legal/cookies. We use Cookies to run and improve the Site and Services, to remember your actions and preferences, and to understand how the Site is used.

Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Blocking Cookies may cause parts of the Site to work incorrectly or become unavailable.

Our website recognises the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we will treat that as a valid request to opt out of sharing and targeted advertising for that browser or device. You can learn more at globalprivacycontrol.org. Other than GPC, we do not respond to other "Do Not Track" signals.

How We Disclose Personal Information

In certain circumstances we may disclose your personal information to third parties, including:

  • Vendors and service providers acting on our behalf — IT management, payment processing, analytics, customer support, cloud storage, fulfilment and shipping.
  • Business and marketing partners, who will use your information in accordance with their own privacy notices.
  • Where you direct, request or otherwise consent to disclosure — for example to ship you products, or through social media widgets and login integrations.
  • In connection with a business transaction such as a merger or insolvency, to comply with legal obligations including responding to lawful requests, to enforce our terms, and to protect our rights and those of our users.

We do not use or disclose sensitive personal information without your consent, or for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our Site may link to websites operated by third parties. If you follow those links, you should review their own privacy and security policies. We are not responsible for the privacy or security of those sites, or the accuracy of information found on them. Including a link does not imply endorsement.

Children's Data

The Services are not intended for children and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has given us their personal information, contact us using the details below and we will delete it.

We do not have actual knowledge that we share or sell the personal information of individuals under 16 years of age.

Security and Retention

No security measure is perfect and we cannot guarantee absolute security. Information sent to us may not be secure while in transit, so please don't use insecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on whether we still need it to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce our agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may only apply in certain circumstances.

  • Right to access or know what personal information we hold about you and how we use and share it.
  • Right to delete personal information we hold about you.
  • Right to correct inaccurate personal information.
  • Right of portability — to receive a copy of your information and ask us to transfer it to a third party, in certain circumstances.
  • Right to opt out of the sale or sharing of your personal information, or of processing for targeted advertising.
  • Restriction of processing — to ask us to stop or restrict processing.
  • Withdrawal of consent, where we rely on consent to process your information.
  • Right to appeal if we decline your request. You can do so by replying to our response.
  • Managing communication preferences — unsubscribe from marketing at any time using the link in our emails. We may still send non-promotional messages about your orders.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for doing so. We may need to verify your identity before responding. You may appoint an authorised agent to act on your behalf, in which case we will require proof of that authorisation.

Complaints

If you have a complaint about how we handle your personal information, contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority. In the United Kingdom that is the Information Commissioner's Office (ICO) at ico.org.uk. In the EEA, a list of supervisory authorities is available from the European Data Protection Board.

International Users

We may transfer, store and process your personal information outside the country you live in, including by staff and service providers based in other countries.

Where we transfer personal information out of the UK or the EEA, we rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or you would like to exercise any of your rights, email us at info@trovetti.com.

For the purposes of applicable data protection law, and unless stated otherwise, we are the data controller of your personal information.

DG eCommerce Ltd, C/O Eaccounts Ground Floor Cardigan House, Castle Court, Swansea, Wales, SA7 9LA