Shipping policy

Processing and dispatch

Orders are typically processed within 1–4 business days. During periods of high demand, processing can take a little longer — if it does, we'll tell you rather than leave you guessing.

As soon as your order is on its way you'll receive a tracking number by email.

Delivery times

Estimated delivery is 5 to 10 business days, depending on where you are. This is an estimate rather than a guarantee: customs clearance, weather and courier delays occasionally add time, and none of those are within our control.

We'd rather quote you an honest window than an optimistic one. If your order is running past the estimate, contact us and we'll find out where it is.

Where we ship

All orders include free tracked shipping, worldwide. There is no minimum order value.

Some orders may be sent in more than one parcel. Where that happens, you'll receive separate tracking numbers for each part.

Customer responsibility for tracking and delivery

Once your order has been shipped, it is your responsibility to monitor the tracking information provided. If you have any concerns about your parcel's delivery status, please contact us promptly.

If a parcel is marked as delivered by the courier and you have not received it, we require that you notify us within 7 days of the delivery date. This allows us to investigate the issue and, if necessary, initiate a claim with the courier.

If you initiate a dispute with your payment provider or file a chargeback without first contacting us to resolve the issue, we may not be in a position to assist further. In such cases, we will rely on the information provided by our logistics partners and couriers to determine the outcome.

If you have any questions about your order or shipping, contact our support team at support@trovetti.com.